Privacy Policy
Information Shared by a Caller
A caller may provide a name, telephone number, property location and description of water damage. These details help identify the affected property and the kind of service sought. A caller should share only details needed to explain the water problem and the property location.
Use of Contact Details
Contact details may be used to respond to a service call and coordinate with an independent provider. The caller should avoid giving payment card details or other sensitive information during an initial description of the loss.
Telephone Records
Calls may create records such as call time, number and duration. Recording may occur where permitted by applicable law. A caller can ask the person on the call whether recording applies.
Website Data
Standard server logs can record browser type, device information and pages visited. Cookies or similar tools may measure basic site use and help maintain site operation. Browser settings may allow visitors to limit certain cookies.
Sharing
Information needed to address a service call may be shared with a service provider. Data may also be disclosed when law requires it or to protect website operation and safety.
Retention and Security
Records are kept for operational and legal needs, then removed under applicable retention practices. Reasonable safeguards are used, though no data transmission or storage method is perfectly secure.
Choices and Contact
A visitor may ask about personal information associated with a call by using the telephone contact shown on the site. Applicable law may provide additional access or deletion rights.